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Returns & Shipping

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with all tags attached using the same attachment methods and hardware.

Non-returnable items:

* Gift cards

* All SALE Items 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@whimlove.com.

Sale items 

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges 

We will exchange items for the same item in a different size or color.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed or mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return.

Shipping

To return your product, you should mail your product to: 41 S Moger Ave. Suite 2A. Mount Kisco, NY 10549.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless you paid for it up-front.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Stamford                                                                   95 Bedford St., Stamford, CT 06901

HOURS:
M-Sat   11am-7pm
Sun  12PM-6pm 
*Winter hours subject to change

203 569 9265 

Mt. Kisco
55 S. Moger Ave., Mt. Kisco, NY 10549

HOURS:
M-F   10am-7pm
Sat  10am-6pm
Sun  11:30am-6pm 
*Winter hours subject to change

914 244 0034 

Bronxville
65 Pondfield Rd., Bronxville, NY 10708

HOURS:
M-F   10am-7pm
Sat   10am-6pm
Sun   11:30am-6pm 
*Winter hours subject to change

914 652 7356 

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